I’m reaching out for advice after a frustrating experience with Bullsbet.io Casino. I’m a long-time online casino player from Japan, and this time, it feels like the casino is intentionally avoiding paying my winnings.

Here’s what happened: I won €17,000 at Bullsbet.io, but my withdrawal was rejected due to a claim of “multiple accounts.” They cited my IP, device details, and cookies, though I’ve only used my private, contracted internet connection. I’ve been cautious about this issue ever since another casino once wrongly flagged me while I was using public Wi-Fi. I had been playing at Bullsbet.io for three months with no issues until last week, when they encountered serious system errors.

During that period, my wagering progress was only tracking at 50%, some games became inaccessible, and I was even locked out of my account. I reported these problems immediately, but since my bonus was set to expire in 48 hours, I had to keep playing. A friend in the casino affiliate industry suspects Bullsbet.io is using an in-house detection tool, which might misidentify users—especially those, like me, playing on an iPhone.

Casino Guru, acting as an “independent investigator,” sided with Bullsbet.io and closed my complaint without providing concrete evidence, which feels biased. After seeing other players on forums report similar accusations, I’m beginning to wonder if Bullsbet.io uses this as a tactic to avoid payouts.

My Questions:

1. Does anyone know if Bullsbet.io uses third-party tools for account detection? It seems like they don’t, which raises red flags.
    
2. How can I appeal or get another authority to review this? Both the casino and Casino Guru seem unwilling to help.
    
3. Can anyone in the industry reach out to Bullsbet.io on my behalf? I’m even willing to pay a success fee if it leads to my payout.

After years of loyalty to online casinos, this situation is incredibly frustrating. Any advice or support would mean a lot, and I’d caution anyone considering Bullsbet.io.

Let’s stand up to these tactics and demand fair play. Thanks for reading, everyone!