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With 27 years of working with Singapore Pools, Veronica Chen, branch manager of Tampines Mart believes in 3 things โ listening, having empathy and doing what is within her means. She received the exceptional service commendable award by going the extra mile for a customer and was complimented by the customer for her effort. Singapore Pools, a trusted name for 55 years, offers betting options like 4D, TOTO, Singapore Sweep, Sports and Horse-racing. With its branch nestled in the community, Veronica has cultivated relationships that transcended transactions. Customers became like neighbours, fostering genuine connections that made her work fulfilling and memorable. SMILE-rathon Champion - Jen Hoon, Customer Service Officer โSingapore Poolsโ Jen speaking, how may I assist you?โ Jen is one of the familiar voices behind our customer service hotline that worked through day and night, answering enquiries from our customers. The winner of the SMILE-rathon award was based on work performance where our customer service hotline staff manages customersโ call. Jen possesses the traits of a good customer service hotline agent. She listens to each query from the customers and helps to solve their problem in a professional manner. She remains calm under pressure and believes in going the extra mile fulfilling customer requests and assisting them with their issues. Jen is one of the top 3 customer service call agents that received the highest number of compliments over the last fiscal year.
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